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OWA 2007

Outlook Web Access (OWA) for Exchange 2007

Frequently Asked Questions

How can I enable or disable OWA for a specific mailbox?
Using Exchange Management Shell, OWA access can quickly be enabled or disabled for users.  To enable OWA access for a specific user type: Set-CASMailbox -Id This e-mail address is being protected from spambots. You need JavaScript enabled to view it OWAenabled -$true To disable OWA access type: Set-CASMailbox -Id This e-mail address is being protected from spambots. You need JavaScript enabled to view it OWAenabled -$false

Remember to replace This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the user’s email address.
When creating a Personal Distribution List (PDL) the following error occurs: The list you are trying to save exceeds the maximum size limit for distribution lists allowed by your organization. Reduce the number of members and try to save again.
Personal Distribution lists have a default of approximately 100 – 130 members.  To avoid exceeding the limit, take a look at the three potential workaround:
  • Create more than one PDL
  • On the server, create the Distribution Group in Active Directory for large lists
  • On the server, increase the PDL size limit using Exchange Management Shell:
    Set-TransportConfig -MaxRecipientEnvelopeLimit unlimited
After enabling RSA SecurID two-factor authentication, users get multiple login prompts and cannot login to OWA, how can I fix this?

Additional login prompts are often the result of incorrect authentication settings.  For RSA SecurID two-factor authentication interoperation with a Client Access Server (CAS), the owa virtual directory must have Integrated Windows Authentication enabled and Anonymous Access disabled. 

To verify these setting on the CAS,  

  1. Launch the IIS Manager (Start/Run/inetmgr).
  2. Navigate to Web Sites\ Default Web Site\owa.
  3. Right-click on owa and select Properties.
  4. Select the Directory Security tab.
  5. Under Authentication and Access control click Edit.
  6. Uncheck the Enable Anonymous Access option.
  7. Check the Integrated Windows Authentication option.
  8. Click Apply and OK to save the changes.
  9. Restart the IIS service (Start/Run/iisreset /noforce).
 If further login issues occur, we recommend contacting the RSA support team.
How can I ensure user accounts are locked out of OWA after multiple incorrect password attempts?

The Account lockout duration, Account lockout threshold and Reset account lockout counter after settings are configured in the Default Domain Policy.  These settings define what will happen if a user attempts to logon to the domain using the incorrect password multiple times.  Attempting to logon to OWA with an incorrect password will also increase the bad password count (badPwdCount), which will eventually lock a user out of the domain until it is reset.  

Important consideration: Attackers can also use this strategy to lock users out of the network as long as they obtain valid usernames. The default settings of these Default Domain attributes are as follows: 

 

Value DefaultRecommended
Account lockout durationSpecifies the number of minutes a locked out account will remain unavailable before a user can attempt to log back in
Note that such a configuration will likely increase the number of calls that the help desk receives to unlock accounts locked by mistake.

Windows Server 2008 – Not Defined 

Windows Server 2003 – Not Defined

Windows Server 2008  - 15 minutes 

Windows Server 2003 - 0

Account lockout threshold This setting determines the number of failed logon attempts before a lockout occurs.

Windows Server 2008 – 0

Windows Server 2003 - 0

Windows Server 2008 - 50 invalid logon attempts 

Windows Server 2003- 20 invalid logon attempts

Reset account lockout counter afterThis is the length of time before the Account lockout threshold setting resets to zero.

Windows Server 2008 – Not Defined 

Windows Server 2003 – Not Defined

Windows Server 2008  - 15 minutes 

Windows Server 2003 – 30 minutes

 
How can I configure the OWA login page so that users do not have to enter the default domain name?
OWA 2007 provides the option to pre-configure the Default Domain in the Exchange Management Console (EMC) so users do not need to enter it.  With this configuration, users only need to enter the logon name and password to authenticate via the Exchange Forms Based Authentication form.  To predefine the default domain,
  1. Open the EMC and navigate to Server Configuration\Client Access and click on the Client Access server.
  2. Right-click on the OWA folder and select Properties.
  3. Move to the Authentication tab
  4. Under the Use forms-based authentication option, select User name only.
  5. Enter the domain name in the logon domain field.
  6. Press Apply and OK to save the changes.
  7. Reset IIS by running iisreset /noforce from the run command prompt.
Accessing an attachment using Microsoft WebReady Document Viewing gives an error indicating that the document cannot be converted because it is larger than the maximum size limit. How can I change the size limit?
When a user clicks on the Open as Web Page link to view a supported file attachment which exceeds the default WebReady Document Viewing file size limit, Outlook Web Access will display the following error:
The document cannot be converted by the WebReady Document viewing service because it is larger than the maximum size limit set by the administrator for your organization.
To alter the WebReady Document Viewing file size limit,
  1. On the Client Access Server (CAS), open the registry editor (regedt32.exe)
  2. Navigate to HKEY_Local_Machine\System\CurrentControlSet\Services\MSExchange OWA
  3. Right-click on MSExchange OWA and create a new Key called WebReadyDocumentViewing
  4. Under WebReadyDocumentViewing , create a DWORD with value MaximumDocumentInputSize
  5. Set a value to the desired size e.g. 10240 kb = 10MB
  6. Under WebReadyDocumentViewing , create a DWORD with value MaximumDocumentOutputSize
  7. Set a value to the desired size e.g. 10240 kb =10MB
  8. Restart the World Wide Web Publishing Service for the changes to take effect

For additional information view the external links below:  How to Configure WebReady Document Viewing
http://technet.microsoft.com/en-us/library/bb852213(EXCHG.80).aspx   

How to Manage Maximum Message Size in Outlook Web Access
http://technet.microsoft.com/en-us/library/aa996835(EXCHG.80).aspx

Why do appointments created in OWA not appear in the calendar when using desktop Outlook? Delegates can see the appointment.
Some users may have cached Exchange mode enabled.  In this configuration, Outlook works from a local copy of the user’s mailbox which is refreshed periodically.  This would explain why they can see appointments in their calendars from OWA but not from Outlook.  For more information about the cached Exchange mode, refer to Microsoft’s article: 

 

Setting Up Outlook 2003 Cached Exchange Mode Accounts

http://office.microsoft.com/en-us/ork2003/HA011402591033.aspx

If you are interested I giving users access to shared calendars from within OWA, like they do in Outlook, there is a company called Messageware that offers shared calendaring in OWA.   

How can I paste / embed images in to OWA messages?

Pasting images into messages is not an OWA feature.  There are two workarounds to getting images into your message:

  1. You can paste HTML links to images, but this means that the image needs to be stored on a public server.  An example of this would be when you copy an image from a website and then paste it into an OWA message
  2. You can embed images using Outlook, which actually stores images as attachments, making them available for recipients using OWA to see.

There is a Microsoft knowledgebase article, available below, which explains how to paste an image into the OWA signature.  The workaround does not always seem to work and is not supported by Microsoft as an official solution.

How to get an image into the signature file in OWA

http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/1bb882b3-03dc-4085-ae06-a787fd76fd39/

I found my documents in the local browser cache! How can I increase attachment security?

When you open an attachment, rather than view it with WebReady Document Viewing or save it to a specified location, the attachment will always be saved to the temporary internet files folder on the local computer.  This happens unknowingly to the user creating a real danger on computers where unauthorized people could get hold of confidential documents.

There are a few ways Administrators can secure attachments for all:

Disable access to all attachments
Although not practical, it is the safest way to make sure that attachments are never left behind.

Allow access only to files supported by WebReady Document Viewing
Although limited to 4 file types (Microsoft Word, Excel, PowerPoint, and Adobe PDF), this option is more convenient than the first.

Force WebReady Document Viewing and Force Save for all other file types
This is a good option if your company is okay with users saving files to local machine and possibly forgetting to permanently delete them. 

Get third part help
Messageware (
www.messageware.com) offers a product called AttachView which gives Administrators a wide variety of configuration options for securing attachments.  Because AttachView support viewing over 300 file types as safe HTML pages, they really make it feasible to turn off the open and save attachment options for users while they are not in the office or on corporate devices.   

Free Fix for Microsoft Update Q911829

Many companies who have Microsoft Exchange with the update Q911829 (released in March and April, 2006) installed and are using Outlook Web Access have been experiencing a problem addressing messages. In some environments, when the spacebar is pressed after addressing a message the address dialog box re-appears and in some cases, while typing the message body, entering a space suddenly activates the addressing dialog box.

There is a free fix available from Messageware, a company that specializes in OWA enhancement software. This patch is now available to companies and Exchange administrators who are running any version of Exchange or OWA.  It can be downloaded at http://www.messageware.com/downloads/fixQ911829.php

 

Users receive a - One or more of your reminders could not be snoozed or dismissed - error when they dismiss or snooze calendar reminders, how can I fix this?

The “One or more of your reminders could not be snoozed or dismissed” error can occur when the value of the user object attribute legacyExchangeDN  is incorrect.  To correct this error, follow Microsoft KB 556074 to correct the legacyExchangeDN attribute value for affected users. The Global Address Book should be rebuilt after updating the attribute. 

NOTE: The Outlook AutoComplete function may continue to use the incorrect legacyExchangeDN value; add the “incorrect” value to the affected user’s proxyAddresses attribute to ensure email delivery.

Updated procedure to rename Exchange single label domains
In a recent post, Microsoft announced that Exchange 2007 SP1 will be re-released to enable Administrators to install the service pack without having to rename their single-label domains*.  Microsoft supports single-label domain names for Exchange 2007 SP1 but recommends that organizations use fully qualified domain names.  Moving forward, Microsoft will no longer support single-label domain names.

For more information, refer to Single-label Domain Names and Exchange Server 2007 SP1 (Part Deux)

* Single-label domain names are names that do not contain a “dot” such as “root” instead of “fqdn.com”.
The OWA search function does not work for some users in Exchange 2007, how can I correct this?

Users receive the following error when performing a search in OWA 2007: “Search results may take a long time to appear because Microsoft Exchange Search is unavailable. Results will not include matches in the e-mail body”.  Additionally, running the test-exchangesearch command against the user’s mailbox does not find any search results.

In this scenario, the full-text index catalog is corrupted and must be rebuilt using the ResetSearchIndex.ps1 script.  For more details, refer to the Microsoft Knowledgebase Article 945077: The Outlook Web Access search function does not work for some users in Exchange 2007.

How can I install Exchange 2007 SP1 in an environment with a single-labeled DNS name?

Update available: Updated procedure to rename Exchange single label domains 

Installing Exchange 2007 in an environment containing single-label domain names is not supported by Microsoft. Single-label domain names are names that do not contain a “dot” such as “root” instead of “fqdn.com”. It is no longer recommended to use single-labeled DNS names in a production environment.This workaround/fix allows Exchange 2007 SP1 to be installed in an environment containing single-label domain names, proceed as follows:

  1. Run the Exchange Server 2007 SP1 install program.
  2. The following warning will appear: Microsoft Exchange Server 2007 setup cannot continue because this computer belongs to a domain that has a single-labeled DNS name. DNS domain name: XYZ.
  3. Do not exit the installation.
  4. Open the registry editor (Start\Run → type: regedit) and navigate to HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\
    Parameters\Domain
  5. Edit the value data by changing the domain name to end with .x (or any value). For example, change the domain name “test” to “test.x
  6. In the install program, press Retry to continue the installation.
  7. After the installation is complete, return to the registry editor and change the domain name back to its original name, in this example it would be changed back to “test”.
Disclaimer: If you decide to proceed with the workaround, we would like to remind you that single-label domain names and the workaround are not supported by Microsoft. Outlook-Web-Access.com has confirmed this works in a lab environment - proceed at your own risk.

© Outlook-Web-Access.com 2008. All rights reserved.

This article may not be reproduced without express written permission from Outlook-Web-Access.com . To contact us please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

How can I make sure that the spell check always runs before my messages are sent?

Spell check options are configured in the OWA Options page. Select the Spelling category and put a check mark beside Always check spelling before sending.

check spelling before sending

Why do I get logged off OWA when I leave my desk for a few minutes?

A lot of companies use an OWA session security solution such as OWA Forms-based authentication, ISA Forms-based authentication, RSA SecurID, Messageware TimeGuard, or SafeWord from Secure Computing.  These solutions all have an inactivity timeout feature which logs users off OWA after an extended period of inactivity.  Note that working on a new message is not seen as activity by OWA, you have to be moving in the main OWA frame to be active.

Our company relies a great deal on shared calendaring because our staff is on the road often. We need a way perform delegate tasks in OWA without having to provide full mailbox access?

Delegate access to shared calendars is assigned using the desktop version of Microsoft Outlook.  To assign delegate access, select Tool\Option from the top menu in Outlook and move to the Delegate tab.   You can choose to send a summary message to delegates informing them of the permissions they have been assigned.  

Assigning delegate permissions is not a feature in OWA since you can't open shared calendars as you can in Outlook, unless you have a third-party add-on like the one from Messageware (www.messageware.com).  Messageware CalendarShare lets users assign delegate and folder access using their OWA Delegate Management console and opens up to 5 personal and shared calendars side-by-side like in Outlook.

Click for a larger view

My name keeps getting caught in the spell check, how can I add words to the OWA dictionary?

OWA 2007 does not include an Add button as a spell check option. To add words to the dictionary you have to install a third-party product called Plus Pack by Messageware (www.messageware.com). This product offers users a personal roaming dictionary to which words can be added. It also offers globally accessible Corporate, Legal and Medical dictionaries.

Add words to personal dictionary

Can I delete recent recipients from the auto-fill suggestions?

Outlook Web Access 2007 incorporates the auto-fill feature many people are familiar with from desktop Outlook. How it works is when users type a name in the address bar of a new message or meeting request, a drop down list of the most recent recipients is displayed. The list is narrowed down as the user continues to type. Choosing names already in the drop down list makes addressing a message much more time efficient.

Delete recent recipients

To remove a recent recipient from the drop-down list,
  1. Type the recipient’s name in the new message address bar.
  2. When the list appears, use the UP and DOWN keyboard keys to move through the list.
  3. Select the name recipient to be removed and press the DELETE keyboard key.
  4. The recipient is removed from the recent recipient cache.

For more flexibility around managing favorites, there is a third-party add-on from Messageware (www.messageware.com) which allows users to manage their favorites by adding or removing them from the favorites list.

Click for a larger image

 

How can I preview my messages in OWA?

To turn on message previews in OWA click the Message Preview icon from any folder.  You can choose to show the preview below or beside the mail item.

After my mailbox is migrated to 2007, does my email address change?
No, the email address should not change but it is best to check with your Help Desk or Exchange System Administrator.
In OWA 2007, how do I open a shared calendar?

To open a shared calendar in OWA 2007 you must have "full mailbox rights" granted by the administrator.  Click on your mailbox name on the upper right of the OWA window in Internet Explorer.  A select mailbox / Open Other Mailboxes prompt appears. Enter the name of the other email user and press ENTER.  You can now see all of their items including the Calendar.  Be careful not to accidentally delete their messages though.

Another approach is available from a third party which allows each user to set Outlook-compatible delegate rights on the primary calendar. Once this is done the product allows you to open additional calendars (shared calendars) within OWA just like in desktop Outlook.  It even has side-by-side shared calendar viewing (www.messageware.com).

What is the difference between the "This is a public or shared computer" and "This is a private computer" OWA login options.

A lot of companies use Microsoft OWA or ISA Forms-based authentication (FBA) to login to OWA which provides users with two options, "This is a public or shared computer" and "This is a private computer".

Exchange FBA login form

What is the difference? The difference is that Administrators can configure longer session inactivity timeouts for Private connections (e.g. laptop or home) and shorter Public connections (e.g. airport kiosk, customer's site). This ensures that if your session is left open by accident, it will safely be logged off after a configured period of time. Rule of thumb, always choose Public, this is the default, unless you are certain that the computer you are working from is "safe".
Why can opening an OWA attachment on a client machine be dangerous?
When opening an OWA attachment, the attachment is cached in the Temporary Internet Files folder on the client machine.  This can be dangerous when using public computers because the attachments may be exposed to unauthorized users. There are third party add-ons such as Messageware AttachView (www.messageware.com) which offers secure attachment access in OWA.  AttachView extends WebReady Document Viewing to support over 300 file formats without the need of the local application.
Can I add more file viewers and file types to WebReady Document Viewing?
There are only four viewers, or more correctly HTML converters, available for Web Ready Document Viewing.  There is a solution available from a third party, Messageware (www.messageware.com) whose Web Ready Document Viewing enhancement supports WordPerfect documents, TIFF and JPG fax documents, ZIP files, Adobe Acrobat PDF, WAV (such as voice-mail files)  and over 300 other file types.
How can we add a Legal dictionary to the OWA 2007 spell check?
The OWA spell check searches a default dictionary which cannot be updated by the user.  To add a legal dictionary, a third-party add-on is required such as the one from Messageware (www.messageware.com).  The Messageware Plus Pack includes Medical, Legal and Corporate dictionaries and allows users to add common terms, such as their last name to their personal roaming dictionary.  
How can I stop my mobile device from being cleared after I pressed the "Wipe all Data from Device" button?
When you press the Wipe all Data from Device button the button automatically changes to Cancel Wipe Request allowing you to cancel the wipe if you are fast enough.  The cancel option was added with Exchange 2007 Service Pack 1. If you receive a Remote Device Wipe Confirmation email, you are too late and you need to re-sync your device.  But first, remove the device from the device list in OWA.
How can I customize the way that OWA looks?

In the OWA Options page you can customize the OWA interface in the following ways:

  • Set messaging option
  • Choose the number of messages to display per page (5-100)
  • Choose what to do after deleting an item
  • Choose to play a sound when new mail arrives
  • Decide to display a notification when new mail, fax or voicemail items arrives
  • Create a personal signature which can automatically be sent with all messages
  • Choose the OWA font to be used in all messages. The default is Arial 10pt.
  • Choose how to respond to messages with a read receipt.
  • Choose when an item should be marked as read
  • Configure your spelling options and dictionary language
  • Configure your calendar options by defining your work week and configuring reminders
  • Enable the Out of office assistant and customize a message for internal and external senders
  • Create rules to move or delete messages based on sender, distribution lists or keywords
  • Change the appearance of OWA
Why does my Outlook signature show up in OWA?
The Microsoft Outlook signature is not carried over to OWA because it is stored on your computer.  You need to create a new signature in OWA.  To do this, click on Options and select the Messaging category.  Edit the signature and enable the Automatically include my signature on outgoing messages option.  Remember to save the changes using the save button at the top of the page.
How can we add a Medical dictionary to the OWA spell check?
The OWA spell check searches a default dictionary which cannot be updated by the user.  To add a medical dictionary, a third-party add-on is required such as the one from Messageware (www.messageware.com).  The Messageware Plus Pack includes Medical, Legal and Corporate dictionaries and allows users to add common terms, such as their last name to their personal roaming dictionary.  
How can I order my address book in OWA 2007 so that Contacts always come up first?
The OWA address book dialog is not customizable and always shows the Personal Contacts folder second. There are some third party add-on like the one from Messageware (www.messageware.com) which gives users the ability to configure their Address Book in OWA to display their personal contact list first instead of the Global Address List.  The add-on also lets users add Public Folder and SharePoint folder contact lists to the address book.
Is there a way to see Microsoft Track Changes using WebReady Document Viewing?

The Microsoft Track Changes is a feature in Microsoft Word that keeps track of document edits.  The edits are not shown in OWA when viewing documents using WebReady Document Viewing. There is a third party add-on from Messageware (www.messageware.com) that extends WebReady Document Viewing and gives users the ability to view Track Changes in documents.

Why can saving an OWA 2007 attachment on a client machine be dangerous?
When saving an OWA attachment on a client machine that is publicly available (such as a kiosk, a library etc) the attachment can be exposed to unauthorized users if it is not deleted. There are third party add-ons, such as Messageware AttachView (www.messageware.com), which offer secure web access to OWA attachments by converting attachment files into secure web pages for over 300 file formats, providing fast, secure access to attachments without the need for the application on the local computer.
How can I emphasise my text using underline in OWA 2007?

Highlight the word or phrase which should be underlined and use the CTRL+U keyboard short-cut key or press the underline button (U) to mark the highlighted text underlined.

How can I emphasise my text using italics in OWA 2007?

Highlight the word or phrase which should be italicised and use the CTRL+I keyboard short-cut key or press the italics button (I) to make the highlighted text italic.

How can I emphasise my text using bold in OWA 2007?

Highlight the word or phrase which should be bolded and use the CTRL+B keyboard short-cut key or press the bold button (B) to make the highlighted text bold.

How can I jump to the next misspelled word during a spell check in OWA 2007?
Use the CTRL+J keyboard short-cut key during a spell check to jump to the next misspelled word.
How can I insert or change a hyperlink in OWA 2007?

Select the text for which you want to create a hyperlink and use the CTRL+L keyboard short-cut key to bring up the hyperlink dialog box which lets you insert or change a hyperlink in the text.

How can I display the menu options in OWA 2007 without using a mouse?

Use the CTRL+F10 keyboard short-cut key to display a menu of options just like the right-click menu, if one exists.

How can I quickly find text in a long message in OWA 2007?

Use the CTRL+F keyboard short-cut key to find text. This will bring up a text box into which you can enter the text for which you want to search.

How can I reapply the last formatting command in OWA 2007?
Use the CTRL+Y keyboard short-cut key to reapply the most recent formatting command.
How can I undo the last formatting change in OWA 2007?
Use the CTRL+Z keyboard short-cut key to reverse the most recent formatting command.
What does the PAGE DOWN key do in OWA 2007?

Use the PAGE DOWN keyboard short-cut key to select the first message on the next page for lists that are two or three pages.

What does the PAGE UP key do in OWA 2007?

Use the PAGE UP keyboard short-cut key to select the first message on the previous page for lists that are two or three pages.

How can I jump to the last item in the list in OWA 2007?
Use the END keyboard short-cut key to select the last item in the list.
How can I jump to the first item on the list in OWA 2007?
Use the HOME keyboard short-cut key to select the first item in the list.
How can I select multiple messages at one time in OWA 2007?

There are a few ways to do this, you can,

  • Use the SHIFT+UP ARROW keyboard short-cut key to select the current and previous items.
  • Use the SHIFT+DOWN ARROW keyboard short-cut key to select the current and next items.
  • Hold down the CRTL key and use the mouse to select all the items you want to highlight.
  • Select an item, hold down the SHIFT key and select the last item on the list you want to include.
How can I move through messages in the inbox in OWA 2007?
Use the UP ARROW keyboard short-cut key to select the previous item and use the DOWN ARROW keyboard short-cut key to select the next item.
How can I save changes to a message I am composing in OWA 2007?
Use the CTRL+S keyboard short-cut key or press the Save button to save changes made to the open message, appointment or contact.
Can I use TAB in OWA 2007?

Use the TAB keyboard short-cut key to select the next option, message, appointment, or meeting.  Use the SHIFT+TAB keyboard short-cut key to select the previous option, message, appointment, or meeting.

How can I quickly open an email message in OWA 2007?
Use the ENTER keyboard short-cut key or double-click using the left mouse button on the selected message.
How can I permanently delete a message so it cannot be retrieved in OWA 2007?
Use the SHIFT+DELETE keyboard short-cut key permanently delete the selected message.
How can I delete a message in OWA 2007?
Use the DELETE keyboard short-cut key to delete the selected message.  You can also drag the item into the Deleted Items folder in OWA.
How can I forward a message in OWA 2007?
Select the message and use the CTRL+SHIFT+F keyboard short-cut key or right-click and select Forward.  You could also press the Forward button from the preview window or the open message.
How can I reply to all recipients in OWA 2007?
Select the message and use the CTRL+SHIFT+R keyboard short-cut key or right-click and select Reply to all.  You could also press the reply to all button from the preview window or the open message.
How can I mark a message as read in OWA 2007?
Use the CTRL+Q keyboard short-cut key or use the right-click menu and choose read to mark the selected message as read.
How can I mark a message as unread in OWA 2007?
Use the CTRL+U keyboard short-cut key or use the right-click menu and choose unread to mark the selected message as unread.
Is there a short-cut key for replying to a message in OWA 2007?
Use the CTRL+R keyboard short-cut key to reply to the selected message.
Is there a shortcut key to create a new message from the inbox in OWA 2007?
Yes, you can use the CTRL+N keyboard short-cut key to create a new message, appointment, or contact depending on which folder you are in.
How can I select all the content in one message without having to scroll through to highlight it?
Use the CTRL+A keyboard short-cut key to select all content on a page. 
How can I cut content from a message in OWA 2007?
To remove content from a message and still make it available for pasting into another message, use the CTRL+X keyboard short-cut key to cut highlighted content, or right-click and select cut.
How can I paste content from a message?
To paste content into a message, you must first copy the content to the clipboard by highlighting it and pressing CTRL+C.  The content can then be pasted using the CTRL+V keyboard short-cut key or by right-clicking with the mouse and selecting paste.
Why does the auto-fill addressing not work in OWA 2007 on Light Browsers such as Firefox, Netscape and Safari on the MAC?

The auto-fill addressing feature is available only on Premium browsers (Internet Explorer 6.0 and higher) on PCs. OWA Light users can access the Most Recent Recipients list on the left-hand side of the new message or new meeting request forms.

 

There is an add-on that extends this functionality, called Messageware Plus Pack (http://www.messageware.com/) which allows users to manage their favorites and see all favorites in one address list.

 

Autofill OWA Light 2007

Click image to enlarge

 

 

When using OWA Light, I cannot find my IMAP folders, how can I see then using OWA Light?

Microsoft has created a correction for this issue which is available from http://support.microsoft.com/kb/941552/en-us.  The issue occurs because IMAP folder does not have the PR_CONTAINER_CLASS property set.

Why are rules missing in OWA 2007?
Rules were added to OWA in Exchange 2007 Service Pack 1.  To manage rules, navigate to the Options page in OWA and choose the Rules category from the left-side menu
How should I set up my migration from Exchange 2003 to Exchange 2007?

All environments are complex and differ in their requirements.

Generally, we recommend keeping OWA 2003 and 2007 environments separate during the migration by keeping the Exchange 2003 front-end/back-end servers intact. In this scenario, an Exchange 2007 CAS and Exchange 2007 Mailbox Servers support the 2007 users, in addition to the existing Exchange 2003 Front-end and Back-end Servers.

The redirection can be configured on the CAS where requests for /exchange are redirected to the Exchange 2003 front-end servers.

To further simplify the environment, we recommend putting an ISA server out front to act both as a firewall and a proxy server. Requests received by the ISA server are sent directly to the Exchange 2007 CAS or the Exchange 2003 Front-end Server depending on the where the user’s mailbox resides.
Diagrammatically, here is what the migration model would look like, with ISA 2006:

Migration Configuration for Exchange 2007

Click image to enlarge


The ISA scenario is preferred because:

• It simplifies authentication and configuration
• It simplifies the management of the 2003 and 2007 environments

Is WebReady Document Viewing the safest way to access an OWA attachment?

The safest way to access attachments in OWA is not too access them at all. Simply turn off attachments using the Block Attachments feature in the Exchange Management console. This will ensure that your users are restricted to only using documents on their dedicated office machines with Microsoft Outlook.

Secondly you may choose to set the “Force Web Ready Viewing” option. In this case users will not be able to open or save documents, only view documents that are supported: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe Acrobat PDF.

A third option is to look for a third party attachment security and enhancement product such as Messageware AttachView. AttachView enhances WebReady Document Viewing with several hundred file types as well as providing more granular security which allows you to specify which users and from which locations OWA allows open, save, or viewing of documents.

Enable WebReady Document Viewing

 

I have created custom Exchange Address Lists, how can I get my OWA 2007 users to see them in the address book?

The OWA address book shows recipients in the Global Address List and contacts from the Primary contact folder. To extend access to additional Exchange Address Lists, a third-party add-on is required.

One such add-on is Messageware Plus Pack (http://www.messageware.com/), which gives users the ability to see custom Exchange Address Lists, additional personal address lists, SharePoint contact lists, and Public Folder contact lists from a single interface.

Exchange Address Lists

Which file types are supported by Web Ready Document Viewing?
Microsoft WebReady Document Viewing supports four types of files: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe Acrobat PDF. You require a third party product; such as, Messageware AttachView to extend viewing.  Messageware (www.messageware.com) extends Microsoft Web Ready Document Viewing to over 300 file formats including adding features to Microsoft Word like document markups / track changes as well as improved PDF rendering and conversion quality.
In OWA 2007, how can I access my Public Folder contact lists?

You can access Public Folder contact lists by navigating through the Public Folders. The public contact list will show all recipients and you can create a new message by clicking the “New message” button.

There is a third-party solution, Messageware Plus Pack (www.messageware.com), which enables users to add Public Folder contact lists directly into to the OWA address book

View Public Folder Contacts

Click image to enlarge

 

 

 

 

 

How can I copy content from a message in OWA 2007?

Highlight the content using the mouse by dragging the mouse, with the left-button depressed, across the text to be copied.  To add more content after letting go of the mouse, press down the CTRL button and keep holding it down while you continue to highlight more content.  When all the content is highlighted let go of the mouse and either press CTRL+C or right-click on the highlighted text with the mouse and choose copy from the menu.

How can I refresh the OWA page?
Use the F5 keyboard short-cut key to refresh the OWA window or press the browsers refresh button.  Note that this could cause OWA to log you off depending on the security software installed in your environment.  To avoid a logout, press the check messages button in the OWA folder to refresh the list.
How can I start the spell check in OWA 2007?
Use the F7 keyboard short-cut key to activate the spell check in the new message body or press the spell check button.  Incorrect words will be underlined in red and using the mouse, right-click on the word and a menu will show the suggestions.
How can I resolve names in the To, CC, BCC fields in a new message or meeting request?
Use the CTRL+K or ALT+K keyboard short-cut key to check names \ resolve a name in the address field of a new message, or press the check name button.
How can I undelete deleted messages in OWA 2007?
In OWA 2007 there is no trash bin folder; to undelete deleted messages, Administrators must install Exchange 2007 Service Pack 1.
What are some of the new features in Outlook Web Access (OWA) 2007?

Outlook Web Access has been completely rewritten for Exchange Server 2007. Some of the new features include:

Mailbox enhancements

  • New email appears automatically without having to refresh the inbox.
  • The unread mail count is automatically update a new message arrives.
  • Single or multiple messages can be dragged and dropped into mail folders.
  • The right-click context menu includes options to mark mail items as read/unread, rename mailbox folders, and create new folders.
  • An automatic quota alert has been added to observe mailbox quotas.
  • Administrators can create and maintain Managed Folders to observe corporate file retention policies.
  • Advanced sort options help users arrange mail items by date, from, to, conversation, etc.

New mail notification

  • The new message notification adds an alert to the OWA title area.
  • Different notifications for mail, voicemails, and faxes appear in the OWA title area.

Creating messages

  • Recipient auto-complete cache suggests recipient names while typing in the addressing fields.
  • An advanced formatting toolbar has been address to the create message form added.
  • The advanced spell check underlines misspelled words.
  • Set the priority, sensitivity and request read receipts on messages using the Options dialogue in a new message.
  • Add compliance labels to the message using Administrator set message classification.

Address book

  • Search and browse the Global Address List and Personal Contacts in the address book.
  • Create new contact folders from within the address book.
  • Filter entries based on all, people or distribution lists.

WebReady Document Viewing

  • Read Microsoft Word, Excel, Power Point and Adobe PDF documents without the need for the applications.
  • View a safe HTML version of supported WebReady Document Viewing files. Use the “Open as web Page” link next to the attachment name to access the content.

Message flagging

  • Flag messages and set due dates using the flag icon to the right of the message title.
  • Color-code messages, appointments and tasks using the color-coded categories feature.
  • See all flagged items in the “Flagged items and Tasks” folder.
  • Set reminders for flagged items and tasks from the “Flagged items and Tasks” folder or using the “Set date and reminder” option from the right-click menu.

Integrated Mailbox Search

  • Users can search for mail items based on categories.
  • Users can access the search bar throughout OWA using words, searching by sender or by category.

Calendars

  • Integration of date based navigation.
  • Organize appoints using the colored free busy indicators.
  • Use daily, weekly, work week and monthly calendar views.
  • Create a new calendar function from within the calendar folder.
  • Quickly find the most suitable appointment time using the smart scheduling feature.
  • Using the scheduling assistant shows all attendee’s availability.
  • Use the meeting suggestions area to see a range of suggested dates and times depending on attendee availability.
  • Drag and drop appointments to move them around the calendar.

Documents module

  • Access documents stored on files shares and SharePoint document libraries using the Documents shortcut.
  • Add shares to the favorites list making them instantly accessible.

Out of Office Assistant

  • Schedule specific out of office times by configuring start and end times.
  • The Out of Office Assistant reminds users that the notification is enabled when they login to OWA
  • Create separate out of office responses for internal and external senders.

Unified Messaging

  • Set alternate greeting during business hours and after hours.
  • Users can configure if they want to receive missed call notifications in the Inbox.
  • Reset the voice mail pin from the OWA Options page.

Mobile Devices

  • View last the last time the device was synchronized.
  • Perform a remote data wipe to protect corporate data if the mobile device is lost or stolen.

To visually see a demonstration of all these features and more, refer to Microsoft’s Microsoft Outlook Web Access 2007 Feature.

Is there a way to increase the quality of the PDF renderings when using WebReady Document Viewing?
To extend beyond the four default formats of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe Acrobat PDF you require a third party product.  Messageware AttachView (www.messageware.com) is one product that extends Microsoft Web Ready Document Viewing to over 300 file formats.  It also adds features such as reviewing Microsoft Word markups / track changes and improved PDF rendering and conversion quality. 
Can attachment access be managed using the Exchange and ISA Forms Based Authentication (FBA) Public and Private Computer options?

Microsoft ISA 2006 and Exchange Server 2007 provide a login form that lets users decide if they are on a Public (insecure) or Private (more secure) computer. Currently, the blocked attachment list can only be controlled for OWA 2007 using Microsoft Exchange 2007. This is because according to Microsoft, blocking attachment access using ISA 2006 with Exchange 2007 is not supported and needs to be configured on the Exchange 2007 server (Publishing Exchange Server 2007 with ISA Server 2006, Microsoft).

Configuring attachment access using the Exchange Management Console (EMC) is done on the Properties page of the /owa virtual directory on the Client Access Server (CAS). To get to the OWA folder,

  1. Open the EMC and expand Server Configuration\Client Access Sever.
  2. Select the server name from results pane.
  3. In the work pane, select the OWA folder and access the Properties.
  4. There are two tabs where attachment access is configured: Public Computer File Access and Private Computer File Access.

 

Although it appears that different file access settings can be set for Public and Private computers, setting one will overwrite the other (How to Manage Public and Private Computer File Access, Microsoft). As a result, administrators must decide on the most secure and practical attachment access configuration of both Public and Private connections.

The configuration options that are available include the ability to enable Direct File Access to create custom Block, Allow and Force Save file extension lists and enable WebReady Document Viewing. Web Ready Document Viewing is Microsoft’s new feature which enables users to safely view attachments as HTML pages that are not left behind on the client machine.

Attachment Access ISA

The most secure configuration is to disable Direct File access and to enable Force WebReady Document Viewing. Although this will limit attachment access to four file types (Microsoft PowerPoint, Word, Excel and Adobe PDF) users can not unknowingly leave behind attachments in the computer’s Temporary Internet Files.

 

How can segmentation be used customize the Outlook Web Access (OWA) features in Exchange 2007?

Segmentation lets administrators enable and disable OWA features including calendars, tasks, Unified Messaging integration, Public Folder and OWA Premium access. Although this is not a new feature to OWA, segmentation configuration options are now available in the Exchange Management Console (EMC), instead of having to manually calculate and edit the registry value.

The EMC allows Administrators to customize a user’s OWA experience based on the Client Access Server (CAS) they connect to. Segmentation is configured on the /owa folder on the Properties page. To get to the OWA folder,

  1. Open the EMC and expand Server Configuration\Client Access Sever.
  2. Select the server name from results pane.
  3. In the work pane, select the OWA folder and access the Properties.
  4. The segmentation options are available on the Segmentation tab.

As an example, some organizations may decide to disable the “Change Password” feature which allows users to change their Active Directory user account password from within OWA, and would do so by changing the default segmentation value of “Enabled” to “Disabled”. As a result, all users connecting to the /owa folder will not be able to change their password using OWA.

OWA segmentation

Advanced administrative options are available through the Exchange Management Shell which extends the Exchange Management Console’s functionality by allowing OWA options to also be applied on a user level. See Microsoft’s How to Manage Segmentation in Outlook Web Access information on all segmentation options.

How can I access my SharePoint contact lists?

Outlook Web Access 2007 does not allow users to address from Sharepoint contact lists. However, there is a third-party add-on called Plus Pack from Messageware (www.messageware.com) that provides this functionality. With Plus Pack, address lists are categorized as Corporate, Personal, SharePoint and Public Folders making them available through a single interface.

Access SharePoint contacts

 

 

 

 

 

Articles

IMPORTANT INFORMATION about Update Rollup 4 for Exchange Server 2007 Service Pack 1

The Microsoft Exchange Team Blog

"For a brief period of time on August 9, 2008, a pre-release version of Update Rollup 4 for Exchange Server 2007 Service Pack 1 (KB952580) was inadvertently made available to Microsoft Update, the Microsoft Update Catalog, and Windows Software Update Services (WSUS) servers for download. While we quickly removed the update from Microsoft Update within a short period of time, some servers using these distribution methods might have detected, downloaded and/or installed this version of the update.

Known issues exist with this pre-release version of Update Rollup 4, including issues with Exchange Web Services (EWS) that creates the potential for a continuous crashing cycle, an uninstall issue where the EWS web.config is reset, and an issue with backup validation. The final release version of Update Rollup 4 will be released in the upcoming weeks, and until then, we recommend that customers who have not already installed Update Rollup 4 wait to do so. If you have already installed Update Rollup 4, we recommend uninstalling it. (...)"

http://msexchangeteam.com/archive/2008/09/11/449787.aspx

ISA Firewall Auto Log Off Controls Can Be a Security Issue for OWA Publishing

ISAServer.org

This article, by ISA Firewall specialist Thomas Shinder, explains that earlier versions of ISA Firewall (2000 and 2004) included navigation protection.  Navigation protection ensures that if a user goes to another website, such as Google, without logging off OWA, ISA automatically logs the user off.  With navigation protection, administrators can rest assured that users are not leaving active OWA sessions behind.

ISA Firewall 2006 no longer includes navigation protection.  This is explained in more detail in an ISA Security report published by Messageware Incorporated (
ISA Security Report: OWA Security Issues Undetected by ISA Server) referenced in Thomas Shinder’s article.

To read the full article, go to:

http://blogs.isaserver.org/shinder/2007/07/19/isa-firewall-auto-log-off-controls-can-be-a-security-issue-for-owa-publishing/

Alleviate Outlook Web Access (OWA) email attachment security issues

SearchExchange.com

The article gives an overview of an OWA attachment solution called AttachView by Messageware, which lets users safely view a wide array of attachments without ever downloading the file to the local computer.  AttachView offers users secure access to attachments via an enhanced viewing window with features such as: view Microsoft Word Track Changes revisions, a hyperlinked table of contents, printer-friendly version, rotate and zoom buttons.

Administrators can set rules giving users access to users to open, save and print attachments based on criteria such as IP address, username, hostname and if they are connecting from a corporate device.

To view the full article, go to http://searchexchange.techtarget.com/tip/0,289483,sid43_gci1310616,00.html

Troubleshooting OWA 2007 Publishing Rules on ISA Server 2006

ISA Server Product Team Blog

The article outlines the most common authentication methods and certificate consideration as well as steps to troubleshoot the 6 most common ISA Server issues (summary below).

Scenario 1: Users are re-prompted for authentication after entering username and password on the ISA FBA logon page.
Resolution: Verify that FBA is only enabled on the CAS or ISA Server.

Scenario 2: Users receive the error “Target Principle name is incorrect” after entering credentials on the FBA form.
Resolution: Verify the certificate name, the CAS name referenced on the ISA rule, and make sure the ISA server can resolve the CAS FQDN to an IP.

Scenario 3: Typing in the OWA URL without using /owa gives “403 Access Forbidden” error
Resolution: The ISA paths only allow for access to OWA with /owa.  Either update the allowed paths or use /owa in the URL.

Scenario 4: After logging into OWA users receive a “404 Not Found” error and ISA logs show a “Failed connection attempt” error
Resolution: Make sure that the ISA server can resolve the CAS FQDN to an IP, use telnet to connect to the FQDN and check if you get a response, and enable logging.

If you see a “Failed connection attempt” error in the ISA logs, also check for connection issues between ISA and the CAS such as closed or restricted ports, do a network trace, and check the IIS logs to see if the connection was received.

Scenario 5: Users get a “10061 Connection Refused” error after logging into OWA.
Resolution: Make sure that the port on the Bridging tab used by ISA to connect to Exchange matches the port configured on the OWA website in IIS.  In this scenario, the ISA logs will show a “Failed connection attempt” error.

Scenario 6: When connecting to OWA via ISA users can login but all the buttons are disabled on a new message form.  The issue does not occur when connecting to the Exchange Server directly.
Resolution: Verify if you have other 3rd party ISAPI filters on the OWA website.

To access the full article, go to http://blogs.technet.com/isablog/archive/2008/04/29/troubleshooting-owa-2007-publishing-rules-on-isa-server-2006.aspx

Exchange Server 2007 Product Overview

Microsoft

This article provides a low-level overview of what is new in Exchange 2007 including a feature summary. In Exchange 2007, the main focus is on security, mobility, and efficiency.

 

http://technet.microsoft.com/en-us/library/bb124558(v=EXCHG.80).aspx

Top Ten Reasons to Upgrade to Exchange Server 2007

Microsoft

Microsoft’s article outlines the top 10 reasons to upgrade to Exchange 2007 from a business perspective.

http://technet.microsoft.com/en-us/library/cc164311(v=exchg.65).aspx

Top 10 new features of Exchange 2007

InfoWord

The top 10 user and administrator features in Exchange 2007 are outlined in the article by InfoWord.

http://www.infoworld.com/article/06/08/07/32FEexchange10_1.html?s=feature

Software Suite provides secure Outlook Web Access. (December 11, 2007)

ThomasNet

This article describes how to secure and enhance OWA by installing the Messageware Suite for Exchange 2007 SP1.

http://news.thomasnet.com/fullstory/807394

Messageware AttachView 2007 Takes WebReady Document Viewing

MSExchange.org

This product review outlines how Messageware’s AttachView product extends WebReady Document Viewing with security and productivity features.

http://blogs.msexchange.org/walther/2008/01/16/messagewares-attachview-2007-takes-webready-document-viewing-to-new-heights/

 

 

Setting Client Access Server and OWA Options (December 6, 2007)

WindowsITPro

This article discusses the configuration options available when using the Set-OwaVirtualDirectory cmdlet.  The cmdlet offers 77 configuration options some of which are available through the Exchange Management Console and some of which are only available through the Exchange Management Shell.

 

http://windowsitpro.com/article/articleid/97757/setting-client-access-server-and-owa-options.html

 

16 New Features in Exchange Server 2007 Service Pack 1 (December 2007)

TechNet Magazine

The article covers the 16 most significant changes Exchange 2007 SP1 offers, including:

  1. A new Public Folder Management Console
  2. An updated Exchange Management console which lets Administrators create new mailboxes in bulk, grant or remove Full Access rights, and configure Send As permissions for a mailbox
  3. Mobile device remote wipe request confirmation messages
  4. An enhanced OWA client includes the option to create and edit Personal Distribution Lists, use the Recover Deleted Items feature, use the move and copy commands from the right-click menu, access Public Folders, and use S/MIME to read and compose signed and encrypted e-mail messages
  5. A composition monitoring feature which ensure that OWA Light users will not be timed out while creating a new message.
http://technet.microsoft.com/en-us/magazine/cc137734.aspx

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